Terms & Conditions

Definitions

We or us:

Customer: Any person who buys goods from us for purposes, which are outside his trade, business or profession.

Goods: The Fires and Fireplaces sold by us to you including packaging, manuals and any other ancillary components or documents.

Conditions: Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us.

Our Address: Fireplaces Online
36 South Coast Road
Peacehaven
East Sussex
BN10 8SU

Telephone number: 01273 58 28 00
Our online contact: Customer Support
info@fireplacesonline.co.uk

A) Conditions applicable
1) These conditions shall apply to all contracts for the sale of goods by us to you to the exclusion of all other terms and conditions including any terms or conditions which you may purport to apply under any purchase order confirmation of order or similar document.
2) All orders for goods shall be deemed to be an offer by you to purchase goods pursuant to these conditions.
3) Acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these conditions.
4) Any variation to these Conditions (including any special terms and conditions agreed between you and us) shall be inapplicable unless agreed in writing by us.
These terms represent the entire agreement between you and us.

B) Price and Payment
1) Where the price is expressed to be inclusive of value added tax we have the right to adjust the price at any time before delivery to take account of any increase in value added tax.
2) Payment of the balance and value added tax shall be due immediately from the date of the invoice.

C) Delivery and non-delivery of goods
1) We shall arrange for carriage of the goods to your address. The costs of carriage and any insurance which you reasonably direct us to incur shall be reimbursed by you without any set-off or other withholding whatever and shall be due on the date for payment of the price. The carrier shall be deemed to be your agent.
2) We shall not be liable for any loss or damage whatever due to failure by us to deliver the goods or any of them promptly or at all.
3) Not withstanding that we may have delayed or failed to deliver the goods or any of them promptly you shall be bound to accept delivery and to pay for the goods in full provided that delivery shall be tendered at any time within [3] months of the agreement.

D) Retention of title by us
1) The goods shall be at your risk as from delivery.

E) Acceptance of the goods
1) You shall be deemed to have accepted the goods upon receipt of said goods from our carrier.

F) Return of goods which are in accordance with the contract
1) No goods delivered to you which are in accordance with the agreement and guarantees will be accepted for return by us without our prior written approval (in accordance with our returns authorisation procedure) and on terms to be determined at our absolute discretion.
2) If we agree to accept any such goods for return you shall be liable to pay a handling charge of (25%) of the invoice price. Such goods must be returned by you to us carriage-paid and in the original packaging.
3) Goods which are in accordance with the agreement and are returned without our prior written approval may at our absolute discretion be returned to you or stored at your cost without prejudice to any other rights or remedies we may have.

H) Limitations upon our liability to you
1) Our liability to you for any breach of contract or negligence (save and except our liability for negligence for death or personal injury) shall be limited to the price of the goods together with any expenses incurred by you in notifying us and returning the goods to us.
2) We shall not be liable for any consequential loss including without limitation any loss caused by interruption of your business, loss of electronic information or physical damage to property and whether directly or indirectly caused by any breach of contract or by negligence by us or by any servant or agent of ours.
3) We recommend that as a matter of good business practice you maintain insurance and that you maintain a back up system and that you back up your electronic information.

I) Choice of law and jurisdiction
1) This contract is subject to the law of England and Wales.
2) All disputes arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
3) If any part of these terms and conditions shall be found to be unlawful, it shall not affect the validity or enforceability of the remainder of the conditions.

Warranty begins from the day the goods are received
Guaranteed by manufacturer "Back to base"
If parts need to be returned, the customer will pay for the carriage
Guarantee does not apply to errors due to customers misuse.
All original manuals and packaging where applicable must be returned if replacement components are needed or guarantee will become void.
No responsibility will be accepted for difficulties with products. Any problems must be taken up with the relevant manufacturer
The guarantee does not cover damage due to misuse or mishandling.
No charge has been made for this guarantee.
All goods remain the property of fireplacesonline.co.uk until paid for in full